Refund and Cancellation policy

1. Refund Policy

• No Refunds for Memberships:
  Membership fees are non-refundable once paid. Cancellation of membership stops future charges but does not entitle you to a refund for unused periods.

• Medical Services:
  Payments made for medical services (e.g., ambulance bookings, lab tests, hospital partnerships) are non-refundable once the service is initiated or completed.

• SOS Button Installation:
  No refunds will be issued once the SOS button is installed in your society.

2. Cancellation Policy

• Membership Cancellation:
  You may cancel your membership at any time via the Jiva Health app or info@jivahealth.in . However, no refunds will be provided for already paid fees.

• SOS Button Service:
  Cancellation requests for SOS button deployment must be made before installation begins. Once installation is initiated, cancellation is not permitted.

3. Shipping & Delivery Policy

• SOS Button Installation:

  • Installation is completed within 5 days of partnership confirmation.

  • Delivery is made to the registered society address.

  • Delays due to third-party vendors (e.g., courier partners) are beyond our control.

• Shipping Costs:
  All shipping/installation charges are non-refundable, even if the membership is canceled.

4. Returns & Replacements

• No Returns/Exchanges:
  Jiva Health services (memberships, SOS button installations, medical support) are final and non-returnable.

• Defective SOS Button:
  If the SOS button malfunctions, report it immediately. We will repair/replace it free of charge within the warranty period.

5. Exemptions

• Non-Refundable Services:
  All membership fees, medical service payments, and SOS button installations are exempt from refunds.

• No Exceptions:
  This policy applies to all partnered societies and users, irrespective of circumstances.

Contact Us:
For queries, reach our customer team via the Jiva Health app or email: [info@jivahealth.in].