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Privacy Policy

This Privacy Policy describes how JIVA HEALTH INNOVATION PRIVATE LIMITED and its affiliates (collectively referred to as “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your personal data through our website (referred to as the “Platform”).

Please note:

  • Certain sections of the Platform can be browsed without registration.
  • We offer no products or services outside India.
  • Your personal data will primarily be stored and processed in India.

By using the Platform, providing your information, or availing of any product/service offered, you agree to this Privacy Policy, Terms of Use, and applicable laws of India (including data protection laws). If you disagree, please do not use the Platform.

Collection of Information

We collect personal data when you use our Platform or services or interact with us. This includes:

  1. Personal Data:
    • Name, date of birth, address, phone number, email ID, and identity/address proof.
  2. Sensitive Data (with your consent):
    • Payment information (bank account, debit/credit card details).
    • Biometric data (e.g., facial features).

You may choose not to provide certain information; however, this may restrict access to specific services or features.

  1. Other Information Collected:
    • Your behavior, preferences, and transactional data.
    • Information shared with third-party platforms (subject to their privacy policies).

Note: We will never request confidential details like PINs or passwords. Report any such requests to law enforcement immediately.

Usage of Information

We use your data for:

  • Providing requested services.
  • Order fulfillment and enhancing customer experience.
  • Resolving disputes, troubleshooting issues, and fraud detection.
  • Marketing offers, research, and surveys (with opt-out options).
  • Legal compliance and enforcement of policies.

Sharing of Information

We may share your data:

  1. Internally:
    • With affiliates, corporate entities, and business partners.
  2. With Third Parties:
    • Sellers, logistics partners, and payment service providers.
    • Government agencies or law enforcement (when required by law).

Security Precautions

We implement reasonable security practices to protect your data. However, due to inherent risks in internet transmission, absolute security cannot be guaranteed. Users are responsible for safeguarding their account login details.

Data Deletion and Retention

You may delete your account via the Platform settings or by contacting us.

  • Account deletion results in loss of related data and services.
  • Pending services or claims may delay the deletion process.
  • We retain anonymized data for analysis and research purposes.

Your Rights

You have the right to access, rectify, and update your data via the Platform.

Consent

By using the Platform, you consent to the collection, storage, and processing of your data. You may withdraw consent by contacting the Grievance Officer with the subject line “Withdrawal of consent for processing personal data.” Withdrawal is not retrospective and may impact service access.

Changes to the Privacy Policy

We may update this Privacy Policy periodically. Significant changes will be communicated as required by applicable laws.

Grievance Officer

Name: Keshav Kumar Mishra
Designation: CTO
Company Name and Address: Shop No 02 main road sadarpur sector 45 Noida

Contact Information:

  • Phone: 8920041674
  • Working Hours: Monday to Friday (9:00 AM – 6:00 PM)