Last Updated: [11/09/2024]
Welcome to Jiva Health Innovation Private Limited (“Jiva Health,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website, mobile application, and services (collectively, “Services”).
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact details (email, phone number), address, and any other information you provide when registering or using our Services.
- Health Information: Information related to your medical history, health conditions, and treatments provided when you use our emergency or home care services.
- Usage Data: Information about your interactions with our Services, such as IP address, browser type, pages visited, time and date of access, and other diagnostic data.
- Device Information: Information about the device you use to access our Services, including the device type, operating system, unique device identifiers, and mobile network information.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Services.
- Communicate with you, including responding to inquiries and providing customer support.
- Process transactions and send you relevant information about your account or purchases.
- Send you marketing and promotional content that you may be interested in, based on your preferences.
- Ensure the safety and security of our Services.
- Comply with legal obligations and protect our rights.
3. Sharing Your Information
We may share your information with:
- Service Providers: Third-party vendors and partners who assist us in delivering our Services (e.g., payment processing, data analysis, email delivery).
- Business Partners: Companies that we partner with to provide additional services and offers that may interest you.
- Legal Authorities: When required by law, regulation, or legal process, we may disclose your information to governmental authorities or law enforcement.
4. Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing and promotional communications.
- Request a copy of the information we have about you.
- Withdraw consent for processing your personal data.
To exercise any of these rights, please contact us at [info@jivahealth.in].
6. Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at [info@jivahealth.in].
